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Frequently Asked Questions

Offers & Discounts
  • How do I apply a promotion code?

Using a promo code results in a discount on selected products and/or collections. In order to receive the discount, please insert the provided discount code in the discount section found at checkout.

  • How do Promotional Codes or Coupons work?

Depending on the terms and conditions of the promo code, you will receive either a monetary or percentage discount on selected products and/or collections. Promo codes are to be applied at checkout. Unless otherwise stated, promo codes are limited to one use, per customer and per order.

  • Why isn’t my promo code/voucher working?

If you're not receiving a discount from a code or voucher, this could be the result of 1 of 2 situations:1. The promo code has expired, has already been used or, is only applicable on certain qualifying orders (i.e over a certain R__ Amount, quantity, etc).2. You are trying to stack promo codes/vouchers. Due to the nature of our website, discount codes cannot be stacked. Only 1 promo discount is applicable per customer, per order. That means you cannot use 2 or more promo codes/vouchers at the same time.Should neither of these circumstances apply, kindly contact us and a member of our team will assist further.

  • Why don't all vouchers/promotions apply to all brands?

Discounts are provided seasonally and on selected brands while running unique promotions. Fragrance Deliver SA proudly stocks both local and international brands and to provide our customers with extra value, periodically run sales on selected brands and products to ensure that their is a sale for everybody at one point in time or another.

Product Information
Product Sold-Out

While we do our best to keep substantial stock on hand, our stock does move fast and may sell out before you get the chance to purchase it. Keep an eye on our website or subscribe to our emails to receive restock updates and offers and we'll let you know when it's back in stock! Feel free to contact us should you wish to check availability and/or pre-order.Why can I not add an item to my cart?If a product is not added to your cart after clicking the add-to-cart button, it means the product, variant or size is no longer available or is sold out. Feel free to contact us should you wish to check availability and/or pre-order.

Delivery Information
  • Where can I track the status of my order?

 Need an order update? Kindly visit our tracking page to "Track Order". Just insert your personalised tracking order number associated with your order to see which stage of shipping your order is in.

  • When Will I Receive My Order?

We use express shipping on all of our orders inside South Africa. Deliveries within and around ___ can take as little as 1-3 days to deliver. Other areas can expect delivery within 4-5 working days once we have received your payment. Once the order has been packed and fulfilled, you will get an automated email & you will also then be able to track your order from then onwards on our "Track Order" page on our website. Just insert your personalised tracking order number associated with your order to see which stage of shipping your order is in.

  • What Delivery Options Are Available And What Do They Cost?

We offer free delivery with a host of delivery providers, over the purchase amount of R650.00 , otherwise R150 per order delivery is billed

  • Do you ship internationally?

Unfortunately we do not

  • Can I collect my order myself?

Unfortunately we do not offer self pick up due to security reasons

  • Can I reschedule my delivery?

Once your order has been collected by our courier team, you should receive an email with a tracking number and courier contact details. If the Estimated Time of Arrival is inconvenient for you, it is the responsibility of the customer to contact The Courier Guy with your unique tracking number to reschedule your delivery.

  • I wasn't here when you came to deliver my package! What now?

Our courier team should re-attempt delivery at the next convenient time. It is likely that the team will make contact you to reschedule or check your availability. Should you receive no communication and still no package after a day or two: All delivery enquiries are to be handled directly with our courier team. Get in touch with their customer care line immediately and make sure you have your unique tracking code on-hand.

  • Can I get a refund for my delivery fee?

Unfortunately not

Payment Information
  • What payment methods are available?
  1. Card Payments
  2. Payflex
  3. EFT
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